Terms & Conditions

Last Updated: [INSERT DATE]

Please read these Terms & Conditions carefully before placing an order with Kampori. By using our website or purchasing our products, you agree to be bound by these terms.

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1. Introduction

These Terms & Conditions govern the sale of products by Kampori to you, the customer.

Company Details:
• Company Name: [YOUR COMPANY NAME]
• Registered Address: [YOUR UK ADDRESS]
• Company Number: [YOUR UK COMPANY NUMBER]
• Email: [YOUR EMAIL ADDRESS]
• Website: www.kampori.com
• Shipping Origin: Products ship directly from Cambodia

By placing an order through our website, you confirm that you accept these Terms & Conditions and agree to comply with them. If you do not agree, please do not use our website or place an order.

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2. Definitions

To make these terms clearer, here's what we mean by:

• "We," "Us," "Our" = Kampori
• "You," "Your" = The customer placing an order
• "Products" = Kampot pepper and related products sold on our website
• "Website" = www.kampori.com
• "Order" = Your request to purchase Products from us

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3. Products

3.1 Product Descriptions

We make every effort to ensure that product descriptions, images, and specifications on our website are accurate. However:

• Images are for illustrative purposes and may not exactly reflect the product due to natural variations
• Kampot pepper is a natural agricultural product and may vary slightly in appearance, color, and size
• We guarantee all products are genuine PGI-certified Kampot pepper from Cambodia
• Product weights and measurements are approximate

3.2 Availability

• All products are subject to availability
• We reserve the right to discontinue products at any time
• If a product becomes unavailable after you place an order, we will:
- Contact you as soon as possible
- Offer a suitable alternative (if available)
- Or provide a full refund

We are not obligated to supply a product if it becomes unavailable due to circumstances beyond our reasonable control.

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4. Pricing

4.1 General Pricing Information

• All prices are displayed in British Pounds (GBP) [or USD/EUR if applicable]
• Prices are correct at the time of publication but may change at any time
• The price you pay is the price displayed at the time you complete your order
• Shipping costs are not included in product prices unless specifically stated
• We reserve the right to correct pricing errors

IMPORTANT: Prices do NOT include customs duties, import taxes, or VAT charged by your country. These are your responsibility.

4.2 UK Customers

Important information for UK customers:

• Prices shown do NOT include UK VAT or import duties
• Since products ship from Cambodia (outside the UK), your order will go through UK customs
• You are responsible for:
- UK import VAT (currently 20% on goods over £135)
- Customs duties (if applicable based on value)
- Courier handling fees
• These charges are NOT included in our prices
• Charges are typically collected by the courier upon delivery or before release

We cannot predict exact charges - contact HMRC or your courier for estimates.

4.3 EU Customers

Important information for EU customers:

• Prices shown do NOT include EU VAT or import duties
• Products ship from Cambodia directly to your EU country
• You are responsible for:
- Import VAT (rate varies by country)
- Customs duties (depending on order value and country)
- Courier/customs handling fees
• These charges are NOT included in our prices
• Charges are typically collected upon delivery or by customs before release

Contact your national customs office for information on rates applicable to your country.

4.4 Rest of World Customers

• Prices exclude all local taxes, customs duties, and import fees
• You are responsible for all import duties, taxes, and customs charges
• These charges are not included in our prices or shipping costs
• Contact your local customs office for more information

4.5 Price Changes

• Price changes do not affect orders already confirmed by us
• Once we send you an order confirmation, the price is fixed

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5. Ordering

5.1 How to Order

• Orders can only be placed through our website
• When you place an order, you are making an offer to buy the products
• Your order is not accepted until we send you an order confirmation email
• We may refuse to accept an order at our discretion

5.2 Order Acceptance

• We will send you an order confirmation email once your order is accepted
• The contract between us is formed when we send this confirmation
• We may refuse orders if:
- Payment cannot be authorized
- Products are unavailable
- We suspect fraudulent activity
- Delivery address cannot be verified
- There are errors in pricing or product information
- We cannot ship to your country

5.3 Order Accuracy

• You are responsible for ensuring all information you provide is accurate, including:
- Delivery address (including building number, street, postcode, country)
- Contact details (email and phone number)
- Payment information
• We cannot be held liable for delivery failures caused by incorrect address information
• Customs clearance requires accurate recipient information - errors may cause delays or returns

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6. Payment

• Payment is required in full at the time of ordering
• We accept the following payment methods:
- Credit/debit cards (Visa, Mastercard, American Express)
- PayPal
- [OTHER PAYMENT METHODS AS APPLICABLE]

• All payments are processed securely through Shopify's secure payment gateway
• Your card will be charged when you complete your order
• We do not store your full card details - this is handled by our payment processor
• If payment authorization fails, your order will not be processed
• We reserve the right to refuse payment or cancel orders if we suspect fraud

IMPORTANT: Payment to us covers the product and international shipping only. Import duties and taxes are paid separately to your country's customs authority or courier.

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7. Delivery

IMPORTANT: All products ship directly from Cambodia to your delivery address.

7.1 International Shipping Process

• Orders are shipped from our facility in Cambodia
• All international orders go through customs procedures in the destination country
• You are the importer of record and responsible for customs compliance
• Tracking information will be provided once your order ships
• Delivery times are estimates - customs clearance may cause delays beyond our control

7.2 UK Delivery

Delivery Times:
• Estimated delivery: [10-21] business days from order confirmation
• Orders are processed Monday to Friday (excluding Cambodian and UK holidays)
• Delivery time includes international shipping and customs clearance

Customs and Charges:
• All orders enter the UK as imports and go through UK customs
• You will be charged by UK customs/courier:
- Import VAT: 20% on goods over £135
- Possible customs duty depending on value
- Courier handling fee (typically £8-£12)
• The courier will contact you to collect these charges before delivery
• Failure to pay customs charges will result in return to sender

Delivery Process:
• Delivery made by international courier (DHL, FedEx, or similar)
• Tracking information provided
• Signature may be required
• If you're not home, courier will leave instructions for redelivery or collection

Risk of loss or damage passes to you upon delivery.

7.3 EU Delivery

Delivery Times:
• Estimated delivery: [10-21] business days from order confirmation
• Time includes international shipping and customs clearance
• Customs delays may extend delivery time

Customs and Charges:
• All orders are imports and must clear customs in your country
• You are responsible for:
- Import VAT (rate varies by EU country, typically 20-27%)
- Customs duties (varies by country and order value)
- Customs clearance/handling fees
• The courier or customs will contact you to collect these charges
• Some countries collect at delivery, others before release from customs
• Non-payment of duties will result in return to sender

Delivery Process:
• International courier delivery (DHL, FedEx, or similar)
• Tracking provided
• Courier may contact you for customs information or payment
• Signature typically required

7.4 Other International Destinations

Delivery Times:
• Delivery times vary significantly by destination
• Typical range: [7-28] business days
• Customs clearance time varies by country and cannot be predicted

Customs and Import Requirements:
• All shipments are subject to your country's import regulations
• You are responsible for:
- All import duties and taxes
- Customs clearance
- Compliance with local import regulations
- Any restrictions on food imports (some countries restrict pepper imports)
• We cannot predict or control customs charges
• Contact your local customs office before ordering if unsure

We are not responsible for orders seized or rejected by customs.

7.5 Shipping Restrictions

We cannot ship to certain countries due to:
• Import restrictions on food products
• Unreliable postal systems
• Sanctions or trade restrictions

If your country is not available at checkout, we cannot deliver there.

7.6 Failed Delivery and Returns to Sender

If delivery fails due to:
• Incorrect address provided by you
• Customs charges not paid
• Refusal of delivery
• Unable to clear customs
• Import restrictions

Then:
• The parcel will be returned to Cambodia
• You will be notified
• Original shipping costs are non-refundable
• You may be charged for return shipping costs
• Customs/duty charges paid are non-refundable (contact your customs office)

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8. Returns & Refunds

IMPORTANT: Returns must be shipped to Cambodia at your expense. International return shipping can be expensive.

8.1 UK Customers - 14-Day Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days.

How the 14 Days Work:
• The 14-day period starts from the day you (or someone you nominate) receives the products
• You must notify us of your decision to cancel within this period

How to Cancel:
• Email us at [YOUR EMAIL ADDRESS]
• Subject line: "Order Cancellation - [Order Number]"
• Include your name, order number, and reason for return (optional)

Returning Products:
• You have 14 days from notifying us to return the products to Cambodia
• Products must be returned in original packaging, unused and in resaleable condition
• You are responsible for ALL return shipping costs to Cambodia
• International return shipping is expensive - obtain quotes before returning
• Use tracked, insured shipping
• Risk of loss or damage during return shipping is yours
• We are not responsible for customs duties/charges on returned items

Refunds:
• We will refund you within 14 days of receiving the returned products in Cambodia
• Refund will be made using the same payment method you used
• Original shipping costs are non-refundable (unless product was faulty)
• We do not refund return shipping costs (unless product was faulty)
• We may deduct costs if products are returned damaged or not in resaleable condition
• Any customs/import charges you paid are non-refundable (contact your customs office)

Exceptions:
• Opened food products cannot be returned for hygiene reasons
• Products that have been used or consumed cannot be returned

Given the high cost of international returns, please ensure you're certain before ordering.

8.2 EU Customers - 14-Day Withdrawal Right

Under the EU Consumer Rights Directive, EU customers have a 14-day right of withdrawal.

Your Rights:
• You have 14 days from receiving the products to withdraw from the contract
• You do not need to give a reason
• You may examine the products but not use or consume them

How to Exercise Your Right:
• Email us at [YOUR EMAIL ADDRESS] within 14 days of receiving your order
• Subject line: "Withdrawal - [Order Number]"
• Clearly state that you wish to withdraw from the contract
• Include your name, order number, and delivery address

Returning Products:
• You must return products to Cambodia within 14 days of notifying us
• Products must be unused and in original packaging
• You are responsible for ALL return shipping costs to Cambodia
• International return shipping can be very expensive
• Use tracked, insured shipping
• You bear the risk during return transit

Refunds:
• We will refund all payments received from you, including original delivery charges
• Refund will be issued within 14 days of receiving the returned products in Cambodia
• We will use the same payment method you used to pay
• We do not refund return shipping costs (unless product is faulty)
• Import duties/VAT you paid are non-refundable (contact your customs authority)
• We may withhold refund until we receive the returned products

Exceptions:
• Perishable food products that have been opened or used cannot be returned
• If you requested express shipping, we are only obliged to refund standard delivery costs

WARNING: International return shipping from EU to Cambodia is expensive. Factor this into your decision.

8.3 Other International Customers

Return rights vary by country. Please check your local consumer protection laws.

To return products:
• Contact us at [YOUR EMAIL ADDRESS]
• Products must be returned to Cambodia at your expense
• International return shipping is very expensive
• You bear all return shipping costs and risks
• Original shipping and any customs charges are non-refundable

8.4 Faulty or Damaged Products

Your statutory rights are not affected by these terms.

UK Customers (Consumer Rights Act 2015):
• Products must be as described, fit for purpose, and of satisfactory quality
• If a product is faulty, you are entitled to a repair, replacement, or refund

EU Customers:
• Products must conform to the contract
• You have a 2-year legal guarantee
• Defects present within 6 months are presumed to have existed at time of delivery

For All Customers:
If you receive a faulty or damaged product:
• Contact us immediately at [YOUR EMAIL ADDRESS]
• Provide photos of the damage
• Include your order number
• We will either:
- Send a replacement (no charge)
- Provide a prepaid return label for return to Cambodia
- Issue a full refund including original shipping

Please inspect your order upon delivery and report any issues within 48 hours.

For faulty products, we cover the cost of return shipping to Cambodia.

8.5 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:
• Opened food products
• Products that have been used or consumed
• Products not in original packaging

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9. Your Consumer Rights

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

UK Customers:
Under the Consumer Rights Act 2015:
• Products must be as described
• Products must be fit for purpose
• Products must be of satisfactory quality
• Digital content must be as described and fit for purpose

EU Customers:
Under EU Consumer Law:
• Products must conform to the contract
• You have a 2-year legal guarantee
• 14-day withdrawal right for distance purchases
• Right to a remedy if products are faulty

These rights are in addition to any rights granted in these Terms & Conditions.

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10. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits our liability for:
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by law

Subject to the above, we are not liable for:
• Indirect or consequential losses
• Loss of profits, revenue, or business
• Loss of data
• Delays in delivery caused by customs clearance
• Customs duties, taxes, or import charges
• Seizure or rejection by customs authorities
• Loss or damage during international shipping (covered by courier insurance)
• Delays due to circumstances beyond our reasonable control

Our total liability to you for any claim arising from these Terms & Conditions will not exceed the price you paid for the products.

Important: If you are a consumer, nothing in this section affects your statutory rights under the Consumer Rights Act 2015 (UK) or EU Consumer Law.

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11. Force Majeure

We will not be liable for any failure or delay in performing our obligations if the failure or delay is caused by events beyond our reasonable control, including:

• War, terrorism, or civil unrest
• Natural disasters (fire, flood, earthquake, storms)
• Pandemics or epidemics
• Government actions or restrictions (in Cambodia or destination country)
• Strikes or labor disputes (including port strikes)
• Failure of suppliers, carriers, or utilities
• Severe weather conditions
• Customs delays or restrictions
• Changes in import/export regulations

If such an event occurs, we will notify you as soon as reasonably possible and take steps to minimize the impact.

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12. Intellectual Property

All content on our website is owned by us or our licensors, including:
• Kampori name and logo
• Product images and descriptions
• Website design and layout
• Text, graphics, and other materials

You may not:
• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Use our content for commercial purposes

You may use product images for personal, non-commercial purposes only (e.g., sharing on social media when reviewing our products).

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13. General Terms

13.1 Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and us regarding your purchase.

13.2 Severability

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.3 No Waiver

Our failure to enforce any provision of these Terms & Conditions does not constitute a waiver of that provision or any other provision.

13.4 Assignment

You may not transfer your rights or obligations under these Terms & Conditions to anyone else. We may transfer our rights and obligations to another company, but this will not affect your rights.

13.5 Third-Party Rights

These Terms & Conditions are between you and us. No other person has any rights to enforce any of these terms.

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14. Governing Law & Jurisdiction

UK Customers:
• These Terms & Conditions are governed by the laws of England and Wales
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales
• This does not affect your statutory consumer rights

EU Customers:
• EU consumers have the right to bring legal proceedings in their country of residence
• Nothing in these Terms & Conditions affects your mandatory consumer rights under EU law
• You may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

International Customers:
• These Terms & Conditions are governed by the laws of England and Wales
• Disputes will be subject to the jurisdiction of the courts of England and Wales
• This is subject to any mandatory consumer protection laws in your country

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15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: [YOUR EMAIL ADDRESS]
Address: [YOUR UK ADDRESS]
Phone: [YOUR PHONE NUMBER - optional]

For customer service inquiries, please include your order number and a clear description of your question or concern.

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16. Updates to These Terms

We may update these Terms & Conditions from time to time to reflect:
• Changes in the law
• Changes to our business practices or shipping procedures
• Improvements to our products or services
• Changes in customs or import regulations

When we make changes:
• We will update the "Last Updated" date at the top of this page
• Material changes will be notified by email or website notice
• Continued use of our website after changes means you accept the new terms